Tag Archives: messaging

Memo to App Developers, EMC (yes, that EMC) Can School You In Mobile UI Innovation

By | September 8, 2014

One (of several) epiphanies I had at VMworld occurred during an extended discussion with Jeetu Patel, GM of EMC’s Syncplicity business unit, about the importance the company places on its mobile app usability and design. The revelation was that a company better known for its big storage iron could nurture a software division that can teach many Silicon… Read More »

Would You Like to Chat? The Many Reasons Adding Intelligence Improves Web Chat

By | July 15, 2014

In my latest Forbes column, I examine the sorry state of Web chat and how the use of predictive analytics improves both the customer experience and business utility of chat interactions. Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat… Read More »