Tag Archives: BI

Bimodal IT Can Help Turn Raw Data Into Information Assets

By | September 20, 2016

The combination of an accelerating rate if data generation and drastic changes in IT infrastructure, software and development environments leaves most organizations unable to keep up with, much less exploit new technologies while also maintaining critical IT business processes. Indeed, an organization’s IT legacy can leave it at a disadvantage to nimble, disruptive new competitors building digital businesses… Read More »

Creating the Omnichannel Customer Experience

By | May 11, 2014

The nexus of mobile, social, cloud, and big data is radically reshaping the business world, nowhere is the upheaval more dramatic than in areas with high customer engagement: retailing, financial and communications services, travel, customer service and technical support. Indeed, the world of customer service has been turned upside down. Forget about waiting on hold for 20 minutes… Read More »