Creating the Omnichannel Customer Experience

By | May 11, 2014

The nexus of mobile, social, cloud, and big data is radically reshaping the business world, nowhere is the upheaval more dramatic than in areas with high customer engagement: retailing, financial and communications services, travel, customer service and technical support. Indeed, the world of customer service has been turned upside down. Forget about waiting on hold for 20 minutes… Read More »

EMC’s Unusual Corporate Structure Fosters Independent Innovation, but Isn’t Without Risks

By | May 9, 2014

Complex Financial Relationships and Often Competing Alliances Make the Company Harder to Value and Susceptible to Product Overlap and infighting A key theme at this week’s EMC World conference, the company’s annual event showcasing its business strategy, technology innovations and new products, was what the company calls the federation: its corporate structure of four quasi-independent business units and… Read More »

Gov Cloud: Executive Initiatives, Enterprise Experience

By | May 9, 2014

Note to CIOs: Cloud First’ Isn’t Just A Suggestion Public cloud services are the biggest change driver in enterprise IT since the rise of the Internet two decades ago. The most recent InformationWeek Cloud Security and Risk Survey finds that 38% of respondents already use public infrastructure-, platform-, and software-as-a-service products, with an additional 9% planning to within… Read More »

Cloud Convergence: 6 Standards That Matter

By | May 9, 2014

SDN, big data, and scale-out storage architectures have increased the complexity of datacenter convergence projects since InformationWeek last surveyed its readership on the topic. ­Hybrid clouds are on the horizon for 65%, but to get there, IT must sort out everything from server architectures (internal vs. network storage, blades vs. rack mount) to storage protocols (FC vs. iSCSI… Read More »

SDN Strategies Part 4: Big Switch, Avaya, IBM,VMware

By | May 3, 2014

This series on SDN products concludes with a look at Big Switch’s updated SDN strategy, VMware NSX, IBM’s hybrid approach, and Avaya’s focus on virtual network services. My last post in this series on vendors’ SDN strategies looked at SDN products from Juniper, Dell, Brocade, and Alcatel-Lucent/Nuage. In this final post of the series, I examine how Big… Read More »

SDN Strategies Part 3: Juniper, Dell, Brocade, Alcatel-Lucent

By | May 3, 2014

In the third part of this series examining vendors’ SDN products, I discuss Juniper’s network overlay approach and three other vendor strategies for tackling software-defined networking. In my last post in this continuing series on vendors’ SDN strategies, I looked at SDN products from Cisco, Arista, and HP. In this blog post, I will examine the various ways… Read More »

SDN Strategies Part 2: Cisco, Arista, HP

By | May 3, 2014

In the second part of this series examining vendors’ SDN products, I look at Cisco ACI, Arista’s programmable approach, and HP’s commitment to OpenFlow. In the first part of this series on vendors’ SDN strategies, I discussed the SDN landscape and the most recent InformationWeek SDN Survey, which showed that most vendors have a long way to go… Read More »

SDN Strategies Part 1: Vendors Vie For Market, Mindshare

By | May 3, 2014

It’s a land grab in the software-defined networking market, with heavyweights and startups rolling out an array of technologies for automating the network. While software-defined networking is key to every networking vendor’s product strategy, that doesn’t mean IT is buying the message. In fact, InformationWeek’s most recent SDN Survey shows that most vendors earn a failing grade when… Read More »

SSDs: A Guide To Using Flash In The Datacenter

By | May 3, 2014

Silicon is the darling of the storage world: Out with spinning disks, in with flash chips. There is a lot to like about solid-state storage. It offers faster I/O, lower latency and power consumption, and instant-on from sleep states for lightning-fast access to cold data, all from smaller components easily adapted to a variety of form factors. Indeed,… Read More »

Malaysian Flight 370 Foreshadows Many Unanticipated Consequences of the Internet of Things

By | May 3, 2014

The hunt for a missing Malaysian Flight 370 Boeing BA+1.15% 777 has transfixed the world for more than a week. For an aircraft of this size and sophistication to utterly vanish is unprecedented in the history of modern aviation. With little for investigators to work with, perhaps the most important piece of information hinting that this was no… Read More »