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Welcome to MarkoInsights

By | May 1, 2014

Welcome to MarkoInsights, my new online home where you’re all invited to join in what I hope will be a mutually beneficial exploration of the always fascinating world of technology, where the implications for business, personal life and society have never been greater. We collectively are inventing the future and I hope to provide insights into not only what is happening, but why and what it all means.  As I wrote in an inaugural… Read More »

Going Mobile: Making an iPhone or Galaxy Your Primary Work Platform

By | September 29, 2014

September is always a busy month for mobile news, this year highlighted by impressive new iPhone and Galaxy Note releases, an iOS update and even an unorthodox new Blackberry phone. These events have led me to ponder the use of mobile devices, whether smarthphones or tablets, in business where these now-indispensable consumer items (e.g. more people carry a smartphone than wear a watch) are still supplementary and subordinate to PCs in… Read More »

Private Clouds Come Down To Earth

By | September 24, 2014

Intrigued by the concept of a converged infrastructure but worry you lack the expertise to DIY? Big IT vendors see big business building insta-cloud infrastructure  For IT organizations wondering how to actually build a private cloud, my latest report is for you. Plenty of CIOs like the idea of a converged data center but get headaches thinking about the complexity. Even given wide support for open standards, stitching discrete server and storage systems into… Read More »

IDF Analysis: Intel’s Mission to Power the Cloud Includes Silencing Noisy Neighbors

By | September 15, 2014

IDF, Intel’s festival for hardware geeks, better known as IDF, was largely overshadowed by some announcements from that not insignificant fruit company from Cupertino. The coincident timing was unfortunate since Intel provided plenty of news for both PC watchers and data center designers. On the server front, the company released a major update to the Xeon line based on the Haswell microarchitecture and as I discuss in this column, the new products… Read More »

IoT Network Design: Mobility is Key

By | September 8, 2014

I take an in-depth look at IoT network design in a new InformationWeek Report (available here, registration required), but the key takeaways in this summary column are that the Internet of Things demands reliable connectivity, yet standards are up in the air. While consumers and Wall Street analysts tend to conflate “IoT” with “wearables tethered to smartphones,” most enterprises don’t consider mobile devices with 3G/LTE connectivity to be the most… Read More »

Memo to App Developers, EMC (yes, that EMC) Can School You In Mobile UI Innovation

By | September 8, 2014

One (of several) epiphanies I had at VMworld occurred during an extended discussion with Jeetu Patel, GM of EMC’s Syncplicity business unit, about the importance the company places on its mobile app usability and design. The revelation was that a company better known for its big storage iron could nurture a software division that can teach many Silicon Valley startups a few things about app design, usability and quality. As… Read More »

VMworld 2014 News and Insta-Analysis: VMware Doubles Down on the Cloud

By | September 1, 2014

As I wrote in this column on the eve of VMworld, the last week of August saw VMware hold its annual festival to virtualization, cloud and the myriad ways software is eating the data center, for an event that’s become a milestone on the annual tech calendar where IT managers and sysadmins rub shoulders with industry executives, analysts and entrepreneurs. As always, the company used the huge event with over 22,000… Read More »

Intel Reimagining Data Centers With More ‘Intel Inside’

By | August 21, 2014

With Intel’s Developer Forum (IDF) just around the corner, it’s a great time to assess the company’s current position and likely moves as it addresses tumultuous changes in its primary consumer and enterprise businesses. As I detail in this column, for IT managers, the focus should be less on PC and mobile processors, or whether Intel (finally) breaks into the smartphone and tablet markets, but the company’s strategy to become a more significant… Read More »

Competing with the Behemoths: Generis Takes on EMC, Oracle and IBM By Actually Listening to Customers

By | August 18, 2014

I recently completed a research project looking at ECM software and one vendor in particular that is winning business from large, established incumbents like EMC (Documentum), IBM and Oracle. I was intrigued by Generis since I wanted to understand how such a small, private company could successfully develop and market a product that amounts to an extra-cost add-on to already expensive ECM software. As I wrote in a recent Forbes… Read More »

The Benefits and Challenges of Colocation Data Centers

By | July 31, 2014

Or, Why your next data center should be a rental unit… A recent project provided an opportunity to revisit my thoughts on the use of colocation facilities in preference to new enterprise data center construction or upgrades. Although I have written on the topic several times (here, data center report here and another report here), the following paper condenses the background and genesis of the problem, business scenario and requirements, basic… Read More »

Would You Like to Chat? The Many Reasons Adding Intelligence Improves Web Chat

By | July 15, 2014

In my latest Forbes column, I examine the sorry state of Web chat and how the use of predictive analytics improves both the customer experience and business utility of chat interactions. Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat window asking if there’s anything “it” can do to help (Generally these… Read More »